Stanton Carpet

FAQ
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FAQ

Q. Can I purchase products directly from Stanton?
A. Stanton Carpet only sells to floor covering showrooms throughout the U.S. and Canada. Please see our Dealer Locator page to locate the dealer closest to you.
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Q. Does Stanton Carpet sell products online?
A. Some of our showrooms offer area rugs for sale online, however due to the complicated nature of wall to wall carpeting, most retailers do not offer our products for sale over the internet. Also, please keep in mind that because of the difference in computer settings that the colors that you see on your monitor may not accurately portray the color of the actual product. We strongly recommend that you view the product in person at a local retailer before purchasing.
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Q. How do I set up an account with Stanton Carpet?
A. If you are a retailer or trade distributor, please contact our sales office at 1-888-809-2989 x531
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Q. What is Stanton's warranty?
A. Stanton provides a one year limited repair or replacement warranty. Stanton warrants to the initial purchaser and original seller that its carpets will be free from manufacturing defects for a period of one (1) year from the date of delivery to the original seller. This is a limited warranty and contains specific exclusions and limitations. Liability and exclusive remedy of Stanton under this warranty is limited to actual repair or replacement. Stanton's total liability shall not exceed the invoice amount to the original seller. Please check with your local dealer for any other specifics.
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Q. What type of vacuum is best for Stanton carpet?
A. In most cases, a suction only canister vacuum is best to prevent excess pilling and fuzzing. However, if this type is not available, set vacuum so that the brush is farthest away from the surface of the carpet.
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Q. What is the best method for spot-cleaning your products?
A. Specific information is available on our Care & Cleaning page. However, as a general rule, dry cleaning product such as Capture®, Host® and Dri-Mate® and Wool Clean®.
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Q. Do your products carry any stain resistant coatings?
A. Most Stanton products are either wool or wool blend, and wool carries it's own inherent stain resistant properties. See our Carpet Fibers page for more information. Also, Stanton has no position or recommendations for consumers applying their own stain guards. Stanton's Royaltron Polypropylene is naturally stain resistant.
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Q. What padding do you recommend?
A. The best padding for most applications is either a 40-oz. synthetic felt or high-density solid rubber pad.
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Q. How do I obtain testing information (fire ratings, wearability, etc)?
A. Contact the Quality Control department at 706-624-9385 ext. 4940.
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Customer Service Hours 8:30AM - 6:00PMEST • 706.624.9385 www.stantoncarpet.com www.antrimcarpet.com
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