Frequently Asked Questions

CAN I PURCHASE PRODUCTS DIRECTLY FROM STANTON?

Stanton Carpet only sells to floor covering showrooms throughout the U.S. and Canada. Please see our DEALER LOCATOR page to locate the dealer closest to you.

DOES STANTON CARPET SELL PRODUCTS ONLINE?

Some of our showrooms offer area rugs for sale online, however due to the complicated nature of wall to wall carpeting, most retailers do not offer our products for sale over the internet. Also, please keep in mind that because of the difference in computer settings that the colors that you see on your monitor may not accurately portray the color of the actual product. We strongly recommend that you view the product in person at a local retailer before purchasing.

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Some of our showrooms offer area rugs for sale online, however due to the complicated nature of wall to wall carpeting, most retailers do not offer our products for sale over the internet. Also, please keep in mind that because of the difference in computer settings that the colors that you see on your monitor may not accurately portray the color of the actual product. We strongly recommend that you view the product in person at a local retailer before purchasing.

CAN I PURCHASE PRODUCTS DIRECTLY FROM STANTON?

Stanton Carpet only sells to floor covering showrooms throughout the U.S. and Canada. Please see our DEALER LOCATOR page to locate the dealer closest to you.

DOES STANTON CARPET SELL PRODUCTS ONLINE?

Some of our showrooms offer area rugs for sale online, however, due to the complicated nature of wall-to-wall carpeting, most retailers do not offer our products for sale over the internet. Also, please keep in mind that because of the difference in computer settings the colors that you see on your monitor may not accurately portray the color of the actual product. We strongly recommend that you view the product in person at a local retailer before purchasing.

HOW DO I SET UP AN ACCOUNT WITH STANTON CARPET?

If you are a retailer or trade distributor, please contact our sales office at 1-888-809-2989 x 531

WHAT IS STANTON’S WARRANTY?

Stanton provides a one-year limited repair or replacement warranty. Stanton warrants to the initial purchaser and original seller that its carpets will be free from manufacturing defects for a period of one (1) year from the date of delivery to the original seller. This is a limited warranty and contains specific exclusions and limitations. Liability and exclusive remedy of Stanton under this warranty is limited to actual repair or replacement. Stanton’s total liability shall not exceed the invoice amount to the original seller. Please check with your local dealer for any other specifics.

WHAT TYPE OF VACUUM IS BEST FOR STANTON CARPET?

In most cases, a suction-only canister vacuum is best to prevent excess pilling and fuzzing. However, if this type is not available, set the vacuum so that the brush is furthest away from the surface of the carpet. 

WHERE CAN I BUY STANTON DWF?

We’re proud of our nationwide network of specialty flooring retailers.  Click here to find a retailer near you.

WHAT TOOLS WILL I NEED TO INSTALL STANTON DWF FLOORING?

The necessities are a hammer, a tapping block, and a pull bar. We highly recommend using ¼ inch spacers and a crosscut power saw with a blade suitable for plastics. Other basics to have on hand include a pencil, chalk line, tape measure and 3M Scotch Blue™️ 2080 Tape.

WHERE CAN STANTON DWF FLOORS BE INSTALLED?

Our 100% waterproof planks and tiles can be installed in any room of your home, from the basement to the top floor.

DO I NEED TO LEAVE EXPANSION SPACE FOR MY STANTON DWF?

Yes! While Stanton DWF is a very dimensionally stable product, it can experience some contraction and expansion with temperature fluctuations. The same can be said for your home’s walls or any adjacent flooring. That’s why we require leaving ¼ inch space next to walls and adjoining flooring to allow for the contraction and expansion that a home’s construction materials experience.

Default #1 (Hidden on Live)

Some of our showrooms offer area rugs for sale online, however due to the complicated nature of wall to wall carpeting, most retailers do not offer our products for sale over the internet. Also, please keep in mind that because of the difference in computer settings that the colors that you see on your monitor may not accurately portray the color of the actual product. We strongly recommend that you view the product in person at a local retailer before purchasing.

WHAT IS THE BEST METHOD FOR SPOT-CLEANING YOUR PRODUCTS?

Specific information is available on our CARE & CLEANING page. However, as a general rule, dry cleaning products such as Capture®, Host® and Dri-Mate®, and Wool Clean®.

DO YOUR PRODUCTS CARRY ANY STAIN RESISTANT COATINGS?

Most Stanton products are either wool or wool blend, and wool carries its own inherent stain-resistant properties. See our Carpet Fibers page for more information. Also, Stanton has no position or recommendations for consumers applying their own stain guards. Stanton’s Royaltron Polypropylene is naturally stain resistant.

WHAT PADDING DO YOU RECOMMEND?

The best padding for most applications is either a 40-oz. synthetic felt or a high-density solid rubber pad.

HOW DO I OBTAIN TESTING INFORMATION (FIRE RATINGS, WEARABILITY, ETC)?

Contact the Quality Control department at 706-624-9385 EXT 4940.

HOW CAN I CUSTOMIZE MY CARPET OR RUG?

Our made-to-order program called Pinnacle allows customization capability. Please contact your sales representative of customer service for additional information.

CAN I INSTALL MY STANTON DWF FLOOR MYSELF?

Yes! Our rigid planks and tiles allow for “Floating Installation” over many existing floors, and the Angle-Tap installation is suitable for the average DIY installer. 

DO I HAVE TO INSTALL MY STANTON DWF FLOOR MYSELF?

Of course not. Your local Stanton retailer will be happy to provide professional installation services. And our Drop and Lock floating installation will keep installation costs lower than many other types of flooring.

CAN STANTON DWF FLOORS BE INSTALLED OVER RADIANT HEAT?

Yes! Please see the installation manual for detailed instructions and considerations.

HOW DO I MAINTAIN MY NEW STANTON DWF FLOORS?
  • Sweep or vacuum daily using soft bristle attachments.
  • Clean up spills and excessive liquids immediately.
  • Damp mop as needed and use cleaners recommended for vinyl flooring.
  • The use of residential steam mops on this product is allowed. Use at lowest power with a suitable soft pad, and do not hold a steam mop on one spot for an extended period of time (longer than 5 minutes). Refer to the steam mop’s manufacturer instructions for proper usage.
  • Use proper floor protection devices such as felt protectors under furniture.
  • Place a walk-off mat at outside entrances to reduce the amount of dirt brought into your home. Do not use mats with latex or rubber backing since these backings can cause permanent discoloration.
  • Do not use abrasive cleaners, bleach, or wax to maintain the floor.
  • Do not drag or slide heavy objects across the floor.